Provider News
Payspan Portal Production Maintenance – Saturday, April 18, 5:00 P.M. (ET) through 8:00 P.M. (ET)
Dear Valued Zelis® Customer: Zelis® is utilizing a maintenance window for the Core Product from 5:00 P.M. (ET) - 8:00 P.M. (ET) on Saturday, April 18, 2026. The System Availability chart below outlines the affected services.
Translation/Interpreter Services for Members
Community First provides free, 24-hour access to interpreter services at no cost for Community First Members with limited English proficiency (LEP) or who use sign language. Interpreters are available in more than 200 languages by request. Please use our...
REFUNDING OVERPAYMENT MAILING ADDRESS – IMPORTANT REMINDER
THIS INFORMATION APPLIES TO PROVIDER REFUNDS ONLY.If you believe you have received an overpayment from Community First Health Plans or we have identified an overpayment and requested a refund, please submit the following : A check issued to Community First Health...
Community First Provider Satisfaction Survey
Community First Health Plans is currently conducting its annual Provider Satisfaction Survey as part of ongoing quality improvement efforts. A random sample of Providers will be selected to participate. The survey gathers feedback on your experience working with...
Mental Health Resource for Families – NAMI Basics
Community First has partnered with NAMI Greater San Antonio to offer Community First Members a free, education and support program designed specifically for parents and caregivers of youth (17 and younger) experiencing mental health symptoms or who have a diagnosed...
Reminder: SafeRide Health Provides Transportation Services for Community First Medicaid and Medicare Members
A healthier Member is our goal, and it starts with reliable transportation. Community First Health Plans partners with SafeRideHealth to provide an improved Member experience through their transportation benefit program. Non-emergency medical transportation (NEMT)...