Non-Emergency Medical Transportation

Community First Medicare Advantage Plan Members can get a ride at no cost to health care appointments, the pharmacy, dentist, and other places that provide Medicare services.

What is NEMT?

NEMT stands for Non-Emergency Medical Transportation. NEMT services are available to Community First Medicare Advantage & DSNP Members who have no other means of transportation to get to scheduled health care appointments.

MTM is Community First’s transportation partner who provides these services.

NEMT services include:
  • Passes or tickets for travel by train, bus, or air
  • Curb-to-curb transportation
  • Mileage reimbursement
  • Travel expenses (for Members under age 20)
  • Travel expenses for attendants (i.e., parents, guardians, caregivers)

MTM will choose the best means of transportation for you, depending on your needs.

Can I get NEMT services?

If you are a Community First Health Plan Medicare Advantage Alamo Plan (HMO) or DSNP (HMO) Member and you have no means of transportation or can’t get a ride to a health care appointment, you can get NEMT services at no cost.

NEMT is NOT an ambulance service. If you need emergency services or an ambulance, please call 911.

How do I schedule a ride?

CALL MTM DIRECTLY
1-888-444-0307
(TTY 7-1-1)

Call at least 2 days before you need a ride.

Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Information is available in both English and Spanish.

BOOK ONLINE OR ON YOUR PHONE

Use the MTM Mobile App or MTM Member Portal
(different than the Community First Member Portal)

Mobile App User Guide
(
ENG | SPAN)

What else do I need To Know?

When you call MTM or book online, you’ll need to provide the following information:

 

  • Medicare ID number on your red, white, and blue Medicare card (this is different than your Community First Member ID card)
  • Name, address, and phone number of the place you are going
  • The medical reason for your visit
  • Date and time of appointment
  • If you or your child has any unique needs, including a wheelchair, lift, or a walker
    If you need help after hours or on the weekend, call
    Where’s My Ride: 1-888-444-0824 (TTY 711)
    24 hours a day, 7 days a week
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Additional Resources


NEMT Frequently Asked Questions (ENG | SPAN)

NEMT Flyer (ENG | SPAN)

MTM Brochure (ENG | SPAN)

MTM Mobile App Download

MTM Mileage Reimbursement Form

MTM Member Portal User Guide (ENG | SPAN)

MTM Mobile App User Guide (ENG | SPAN)

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