Provider News
NEW Provider Support Line Now Available
Key Details: Community First Health Plans has created a new Provider Services line to streamline support: 210-358-6030. Make this your go-to number to replace calling different Community First numbers for different services. Call 210-358-6030 for assistance with:...
Nursing Facility Provider Notice
The Texas Health and Human Services Commission (HHSC) approved payment rates for Nursing Facilities (NF) effective September 1, 2025. HHSC will transition NF providers from the Resource Utilization Group, Version III (RUG-III) payment methodology to the Patient-Driven...
Payspan Portal Production Maintenance – Saturday, June 21, 8:00 P.M. (ET) through Sunday, June 22, 9:00 A.M. (ET)
Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, June 21, 8 P.M. (ET) through Sunday, June 22, 9 A.M. (ET). Note: If the maintenance activities are completed before 9 A.M. (ET), we will end the maintenance early. The following System...
HHSC Reminds Regulated Providers to Update Emergency Preparedness Plans for Hurricane Season
AUSTIN – The Texas Health and Human Services Commission is urging health care facilities, child care operators and other providers to update their safety procedures and emergency response plans as the 2025 Atlantic hurricane season begins on June 1. The National...
Payspan Portal Production Maintenance – Saturday, June 7, 12:01 A.M. (ET) through Sunday, June 8, 9:00 P.M. (ET)
Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, June 7, 12:01 A.M. (ET) through Sunday, June 8, 9:00 P.M. (ET). Note: If the maintenance activities are completed before 9:00 A.M. (ET), we will end the maintenance early. The following...
Provider Enrollment and Management (PEMS) Timeline Updates
The Texas Health and Human Services Commission (HHSC) has announced updates to the rollout of the Provider Enrollment and Management System Plus (PEMS+). Community First Health Plans is sharing this important information to help Providers prepare for upcoming changes....