A healthier Member is our goal, and it starts with reliable transportation. Community First Health Plans partners with SafeRideHealth to provide an improved Member experience through their transportation benefit program.
Non-emergency medical transportation (NEMT) services ensure Community First STAR, STAR Kids, STAR+PLUS, Medicare Advantage, and Medicare D-SNP Members have reliable transportation to health care appointments, including visits to doctors, dentists, hospitals, pharmacies, and other locations where they receive covered services.
Booking Rides:
- Call SafeRide Health at 855-932-2335 (Monday–Friday, 8:00 a.m. to 6:00 p.m.).
- Provide Member details: name, ID, date of birth, height/weight, appointment information, pick-up and drop-off addresses, and preferred transportation modality.
Available Ride Options:
- Ambulatory curb-to-curb and door-to-door transportation
- Wheelchair/bariatric transportation
All rides must be booked through SafeRide at 855-932-2335 or online at CommunityFirst.member.saferidehealth.com/login.
Providers are encouraged to share this information with their staff. If you have any questions about this notice, please email Provider Relations at ProviderRelations@cfhp.com or call 210-358-6030. You can also contact your Provider Relations Representative directly.
To access all Provider alerts:
- Log into the Community First Provider Portal
- Go to CommunityFirstHealthPlans.com/Provider-News
- Sign up for the Community First Provider eNewsletter