A healthier Member is our goal, and it starts with reliable transportation. Effective April 1, 2025, Community First Health Plans will partner with SafeRide Health to improve the Member experience through their transportation benefit program.
Non-emergency medical transportation (NEMT) services ensure Community First STAR, STAR Kids, STAR+PLUS, Medicare Advantage, and Medicare D-SNP Members have reliable transportation to health care appointments, including visits to doctors, dentists, hospitals, pharmacies, and other locations where they get covered services.
Booking Rides:
- Call SafeRide at 855-932-2335 (Monday–Friday, 8:00 a.m. to 6:00 p.m.).
- Provide Member details: name, ID, DOB, height/weight, appointment info, pick-up/drop-off addresses, and preferred modality.
Available Ride Options:
- Ambulatory curb-to-curb and door-to-door transportation
- Wheelchair/bariatric transportation
Transition Details:
- Until March 31, 2025, Members should continue to use MTM for transportation services by calling 1-888-444-0307 or visiting MedicalTrip.net.
- Starting April 1, 2025, all rides must be booked through SafeRide at 855-932-2335 or online at CommunityFirst.member.saferidehealth.com/login.
Providers are encouraged to share this information with their staff. If you have any questions about this notice, please email Provider Relations at ProviderRelations@cfhp.com or call 210-358-6294. You can also contact your Provider Relations Representative directly.
To access all Provider alerts:
- Log into the Community First Provider Portal
- Go to CommunityFirstHealthPlans.com/Provider-News
- Sign up for the Community First Provider eNewsletter
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