Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, 8/24, 3PM ET – Sunday, 8/25, 2AM ET.
The following System Availability chart notes affected services.
| Payments | Status | Impact |
| Member Portal | Down | Able to receive member payments |
| Collection Portal (through PayspanHealth) | Down | Payer admins able to research Premiums member data |
| IVR | Down | Able to receive member payments |
| Admin Portal | Down | Able to research payment info for member calls |
| Payments Portal (MPP/PFE SMB) | Down | Able to make Member payments or Admin Functions |
| Payments API (Legacy) | Down | Able to process payments through the Legacy API |
| Payments API (New) | Down | Able to process payments through the New API |
| Payments Direct Support Portal | Down | Able to research Binder payments info for member calls |
| Autopay | Down | Able to run autopays |
| Receive Files from Clients (SFTP) | Down | Receive files from clients |
| Deliver Files to Clients (Payspan SFTP) | Down | Deliver Files to the Pick Up location for client file access |
| File Processing | Down | Process and send files to clients, so payers will not have data showing payments made by members until file processing is restored. |
| Core | Status | Impact |
| Payspan Provider Portal | Down | Providers can review payment information, ERAs, download 835s, etc. |
| Payspan Payer Admin Portal | Down | Payers can review payment information, reports, etc. (Any actions or requests to release files will not be acted upon until file processing is restored.) |
| Payspan Document Retrieval API | Down | Ability to access / retrieve documents via API |
| Receive Files from Clients (SFTP) | Down | Receive files from clients |
| Deliver Files to Clients (Payspan SFTP) | Down | Deliver Files to the Pick Up location for client file access |
| Provider Mailboxing (Provider SFTP) | Down | Send output files to clients SFTP folders |
| File Processing | Down | Process and send files to clients, so payers will not have data showing payments made by members until file processing is restored. |
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