A Guide for Community First Members
In today’s fast-paced world, quick and easy access to health care is important. As a valued Member of Community First Health Plans, your well-being is our top priority. We offer many services designed to help you get the care you need when you need it.
In-Home Urgent Care
When you have an urgent medical need, get same-day treatment from a fully-equipped medical team in the comfort of your own home. Community First has partnered with DispatchHealth® to bring the doctor’s office to you, treating everything an urgent care clinic can and more. This is an in-network service for Community First Members.
- Call 210-245-7120 or go to https://request.dispatchhealth.com/ to make an appointment.
- Learn more about the conditions DispatchHealth can treat here.
Ask your doctor if they offer telemedicine. Telemedicine allows you to see your doctor virtually, using your phone or tablet, rather than meeting in person. Telemedicine is sometimes called “telehealth” or a “virtual visit” with your doctor. Telemedicine is a great option for follow-up appointments, management of chronic conditions, medication management/refills, and consultations with medical specialists. Community First covers telemedicine the same as an in-person visit.
In-Network Urgent Care Centers
As a Community First Member, your network of care includes many in-network Urgent Care Centers located across our service area for your convenience. This allows Members to receive care quickly close to home. Find an urgent care center near you using our Find a Provider online search.
When in doubt, our 24/7 Nurse Advice Line is here for you. If you have a medical question or concern, you have access to medical advice from a registered nurse 24 hours a day, 7 days a week, 365 days a year. Our nurses speak English and Spanish and help determine if you need immediate care.
24/7 Nurse Advice Line:
Local: 210-227-2347 | Toll-Free: 1-800-434-2347 | TTY: 711
Free translation services available.
For life or limb-threatening emergencies, always call 911.
Non-Emergency Medical Transportation
Lack of transportation should not stand in the way of your medical care. Eligible Community First Members can use our Non-Emergency Medical Transportation (NEMT) services designed to help you get to your appointments, the pharmacy, and other places where you receive health care services. Learn more:
STAR, STAR Kids, and STAR+PLUS NEMT Services
Medicare Advantage NEMT Services
Multilingual Member Service Support
Our Member Services Department is here to help! We can help make health care appointments in both English and Spanish and arrange for interpretation services, find a provider or specialist in network, and more. Call Member Services at 1-800-434-2347 or at the number on the back of your Member ID card if you need help.
Special Services for Children of Traveling Farm Workers
We understand the unique needs of our Members, including those who are part of the traveling farmworker community. Specialized services are in place to provide care for children and families on the move, before they leave the area. Learn more about these services: (English) (Spanish)
Your health is our priority, and we are committed to ensuring that you have convenient access to quality care when you need it most.
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